Sort workflow steps: Break down a customer-support flow

In this class

What this class covers

1. 01Compare against an all-in-AI attempt to find where to start breaking down the flow
2. 02Split the support workflow into nodes and choose a method for each
3. 03Define each node's data, output format and handoff fields
4. 04Test with normal and problem emails, then apply it to revenue-share reconciliation

Instructor

Learn with Eric Wu

Eric Wu

Eric Wu

Full-Stack Product Engineer, SAT Knowledge

• Builds SAT Knowledge's products and tech, turning learning content into scalable digital services
• Author of a WordPress and no-code guide; long active in Taiwan's tech community
• Member of the WordCamp Taiwan 2023 lead organizing team; helped prepare WordCamp Asia
• Breaks down database integration, system integration, and safe read/write flows from real product cases

Workflow · 5 classes

5 courses in Workflow

One price covers all 5 classes. Start with the one you want.

1. 01 AI's two limits: Too much to read, different every timeEric Wu · About 30 min →
2. 02 How to check AI output: Human, AI and independent adversarial checksPeggy Lo · About 25 min →
3. 03 Working with AI like an engineer: Specs, task breakdown and controlled deliveryRichard Lee · About 20 min →
4. 04 AI cost control in practice: Tokens, models and run budgetsWisely Chen · About 30 min →
5. 05 Sort workflow steps: Break down a customer-support flowEric Wu · About 40 min This course